Refund Policy

1. Scope

This policy applies to purchases made through official IndexerHub checkout channels. It does not apply to third-party services sold outside IndexerHub.

2. Eligibility Window

Refund requests should be submitted within 14 calendar days of purchase. Requests made after this period are reviewed case-by-case and are not guaranteed.

3. How to Request a Refund

• Contact support using the published contact page.
• Include the purchase email and order reference.
• Briefly describe the reason for the request.

4. Review Process

Requests are reviewed in the order received. Most decisions are sent within 5 business days. If approved, the refund is processed back to the original payment method.

5. Access Changes After Refund

If a refund is approved, account access and related purchase entitlements may be removed or limited to prevent duplicate usage.

6. Pricing and Policy Source of Truth

For current plan and payment details, refer to the pricing page. For legal terms, refer to the terms page. This refund page should be used as the source for refund handling guidance.